on 21-09-2014 15:55
If enough people complain and subsequently leave the network then voices may be heard. The big problem is that customer numbers are growing each quarter thus exasperating the issue.
on 22-09-2014 11:52
Couldn't agree more with this thread....we are all be ripped off by paying for a service we are not getting.
It is perfectly understandable that the network will fail sometimes and issues will need to be resolved however O2 seem to have a severe disinterest in resolving these issues.
I have personally asked O2 3 times now what their legal obligation is in providing a suitable level of service and the timescale in resolving signal issues but as yet, all have gone unanswered.
on 22-09-2014 13:25
on 26-09-2014 14:07
"Sorry, we are currently experiencing high demand for service in this Wrexham area but we will be upgrading the equipment on the mast to improve capacity. The planned work will happen next week and may result in intermittent service for a few hours while the work takes place. Subject to completion and successful testing, the upgrade will mean a better experience when using your mobile device for all customers.”
on 26-09-2014 14:10
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)