custom-community-header-logo.text

Leejungan · ‎02-01-2021

Ive upgraded today to an iphone xr but im starting to feel i should of got the 12 pro can i take this xr back and exchange for the 12 pro or should i not bother

MI5 · ‎02-01-2021

@Leejungan

Only you can decide what's best for you and O2 give you 14 days to make your mind up.

https://www.o2.co.uk/help/device-and-sim-support/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Leejungan · ‎02-01-2021

Ty the person in shop told me the xr is the same spec but i feel now she just wanted me to have it for her sales rep without knowing what i really wanted

MI5 · ‎02-01-2021

@Leejungan

Now where near the same spec!

https://www.apple.com/uk/iphone/compare/?device1=iphoneXR&device2=iphone12&device3=iphone12pro

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Leejungan · ‎02-01-2021

Im taking it back tomorrow and getting the 12 then ty for helping me

MI5 · ‎02-01-2021

You're welcome @Leejungan

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

cwmparc · ‎02-01-2021

I think you only get the 14 day return, if you bought online or over the telephone. No returns if bought in store unless faulty.

MI5 · ‎02-01-2021

It applies to any purchase.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

cwmparc · ‎02-01-2021

@MI5 wrote:
It applies to any purchase.

Fair enough, I didn't realise.

custom-community-header-logo.text

Iphone xr or iphone 12 pro

Account

Bill

Stolen SIM card

Data allowance

upgrade on Account number ********** Phone number ...