Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Level 1: Joiner
Posts: 2
Registered: ‎13-12-2018

Ipad contract - online order

I bought new ipad on contract with the collection not delivery and the upfront cost has been taken but didnt hear from o2 since - its been nearly two weeks (collection available up to 3 weeks) should i just wait?
Level 63: Greatness Assured
Posts: 12,385
Registered: ‎31-03-2010

Re: Ipad contract - online order

@Milosz Your post is a little confusing. Do you have any email confirmation from O2 at all? Any proof of payment? Where were you supposed to collect the iPad from? I suggest you call customer service in the morning. Best time to call is 8-8.30am to avoid waiting on hold too long.

https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

Level 1: Joiner
Posts: 2
Registered: ‎13-12-2018

Re: Ipad contract - online order

I get like email with the copy of my contract(?) but never actually got any email or message confirming my order
Posts: 69,894
Topics: 547
Solutions: 3,412
Registered: ‎04-01-2009

Re: Ipad contract - online order

You need to give them a call and chase it up. It's very probably out of stock but give them a call to put your mind at ease.

Contact us

Anonymous
Posts: 0

Re: Ipad contract - online order

@Milosz Did you click any of the emails to accept the contract? You won’t rece anything until the iPad is dispatched 

Posts: 13,159
Topics: 77
Registered: ‎14-01-2014

Re: Ipad contract - online order

Even with click and collect, you won't hear anything until it's sent to the store, as it's only been 2 weeks of the 3, it's safe to say they still awaiting stock from Apple.
Once ready, you'll get a text and an email confirming it's ready with a 4 digit collection code.