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Internet connection

Anonymous
Not applicable

on ‎17-03-2015 23:08

on ‎17-03-2015 23:08

Have just upgraded phone and on network now, all services have transferred to new phone, Samsung s5 but despite being logged onto wifi, I can't get any internet access on phone. Anyone any ideas? X
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viridis
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on ‎17-03-2015 23:12

on ‎17-03-2015 23:12

Are you on bt?
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Anonymous
Not applicable

on ‎17-03-2015 23:16

on ‎17-03-2015 23:16

When on wifi are you on your own home hub connection or are you connected to btwifi with fon?

On the s5 go to settings, wifi to see your connection
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viridis
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on ‎17-03-2015 23:18

on ‎17-03-2015 23:18

Basically that^
Make sure you are on the correct home hub ssid.
You want the one that starts
Bthub*-****
* being variable
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Anonymous
Not applicable
In response to viridis

on ‎18-03-2015 09:29

on ‎18-03-2015 09:29

No I'm on Virgin. I was at work last night and hadlogged in on the work wifi which I have never had an issue with. As soon as I left work and lost wifi, I could get on Internet. Now I'm home and picked up my home wifi, I can get on Internet fine. Didn't have issue with work wifi with old s3 phone, is there something I need to do, it usually just picked it up when I was in work and with no issue?
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viridis
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on ‎18-03-2015 09:33

on ‎18-03-2015 09:33

What service provider is at work?
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MI5
Level 94: Supreme
In response to viridis
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on ‎18-03-2015 10:04

on ‎18-03-2015 10:04

Reboot your router.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to viridis

on ‎19-03-2015 15:57

on ‎19-03-2015 15:57

All sorted thanks
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