No bill generated, no payment taken, but data/mins/texts reset...

[Anonymous]

Just received this text from O2:

O2: Hello. We didn't bill you for your O2 Refresh tariff last month. It was our mistake and you weren't to know, so we won't be backdating the charge. Your monthly O2 Refresh tariff will be charged, as normal, on your next bill though.

Just checked my bank account and O2 account, and it seems a bill wasn't generated last month and I wasn't charged. What would be the reason for this and does this mean I'll be charged for both months on my next bill date?

[Bambino]

"you weren't to know, so we won't be backdating the charge"

What part of that don't you understand?

[MI5 · Accepted solution]

O2 have stated in their text to you that they won't bill you for last month.

[jonsie]

You may well be billed an extra month at the end of the contract but who knows....?

[Anonymous]

Sounds to me like you have received a FREE MONTH! !!! 😆😆

[Anonymous]

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@Anonymous wrote:
 It was our mistake and you weren't to know, so we won't be backdating the charge.

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Wowee!  Three remarkable statements that at first glance and indeed at every subsequent glance are so astonishing that one has to ask the question "Is this for real?"   Maybe I am odd (ok, forget the maybe) but when I enter into a commitment to pay for goods and/or services I make a point of checking that bills are received and related payments made.   I cannot think of a single instance in my own experience when a charge was waived because the company concerned made an error.  In fact I can think of several instances when errors were made (in my favour) and when I pointed these out revised bills were issued immediately (no such thing as an adjustment later) without apology or even thanks for bringing the error to their attention!

Can it  really be a valid text from O2?

[Cleoriff]

It does seem to be quite a magnanimous gesture by O2....and something I have never heard of before...but maybe there is a first for everything

[jonsie]

I've never known it before but let's hope they make the same error for all of us.

[Toby]

Hi guys,

I can confirm that this is a genuine text

[Cleoriff]

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@Toby wrote:
Hi guys,

I can confirm that this is a genuine text

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Wow...I look forward to getting mine anytime soon @Toby