Internet connection

[Anonymous]

Have just upgraded phone and on network now, all services have transferred to new phone, Samsung s5 but despite being logged onto wifi, I can't get any internet access on phone. Anyone any ideas? X

[viridis]

Are you on bt?

[Anonymous]

When on wifi are you on your own home hub connection or are you connected to btwifi with fon?

On the s5 go to settings, wifi to see your connection

[viridis]

Basically that^
Make sure you are on the correct home hub ssid.
You want the one that starts
Bthub*-****
* being variable

[Anonymous]

No I'm on Virgin. I was at work last night and hadlogged in on the work wifi which I have never had an issue with. As soon as I left work and lost wifi, I could get on Internet. Now I'm home and picked up my home wifi, I can get on Internet fine. Didn't have issue with work wifi with old s3 phone, is there something I need to do, it usually just picked it up when I was in work and with no issue?

[viridis]

What service provider is at work?

[MI5]

Reboot your router.

[Anonymous]

All sorted thanks