
on 20-04-2016 12:41
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on 20-04-2016 12:41
Im hoping someone can help me.
I purchased a phone through the carphone warehouse as i have done for the past 4 years.
Everytime i insure my phone directly through O2.
However this time they are refusing stating i purchased this from the carphone warehouse so they cant do it!
When i have pointed out that in the past they have done this i was told i was mistaken!!!
Any help would be appreciated.
Thanks
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on 20-04-2016 13:55
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on 20-04-2016 13:55
Check your bank. They often can give a better deal on insurance...or do a google search. Take out a policy which suits your needs. The most expensive is not always the best. Good luck
Veritas Numquam Perit
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on 20-04-2016 14:00
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on 20-04-2016 14:00
Hi @Anonymous,
If you want to pursue O2 Insurance, try customer service again or feel free to send me a private message and we can have a chat about any options for you :).
Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.
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on 20-04-2016 14:13
Hi there @Anonymous . O2 Insurance can now only be taken out by customers who have purchased their device directly from O2 (within 14/28 days, can't remember which). If you wish to cancel an existing policy you can do so by dialing 202 and selection the option for insurance claims, a memeber of the insurance team will remove it from your account for you.
Hope this helps.


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