Insurance

[Anonymous]

Hi

Im hoping someone can help me.
I purchased a phone through the carphone warehouse as i have done for the past 4 years.
Everytime i insure my phone directly through O2.
However this time they are refusing stating i purchased this from the carphone warehouse so they cant do it!
When i have pointed out that in the past they have done this i was told i was mistaken!!!

Any help would be appreciated.

Thanks

[Cleoriff]

Check your bank. They often can give a better deal on insurance...or do a google search. Take out a policy which suits your needs. The most expensive is not always the best. Good luck

[Toby]

Hi @Anonymous,

If you want to pursue O2 Insurance, try customer service again or feel free to send me a private message and we can have a chat about any options for you :).

[PhoneDoc · Accepted solution]

Hi there @Anonymous . O2 Insurance can now only be taken out by customers who have purchased their device directly from O2 (within 14/28 days, can't remember which). If you wish to cancel an existing policy you can do so by dialing 202 and selection the option for insurance claims, a memeber of the insurance team will remove it from your account for you.

Hope this helps.