Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Ridiculous bill

My daughter has just received her bill which is 20 times her average, getting no satisfaction from customer service; has anyone had a similar and recent experience? I understand from other user groups there is a scam doing the rounds targeting kids.

Resolved! PAYG topup???

I was wondering if someone can help me. Having left O2 I transferred my number to a PAYG sim. I would like to topup and keep it as a spare without having to topup every month. I've looked on o2's website and all those payg tarrifs are confusing!! Wha...

Resolved! 3G internet problems after new sim

Hi. I changed my sim via O2 as my contract finished so now I'm on a one month contract but since then I can't get internet although phone shows 3G. Any ideas

Resolved! o2 contract rejected not happy

I was in debt with o2 and it got sold off to lowell - i paid it all but it is still coming up with a default on my credit file regardless of me paying it all off they said it could take up to 50 days. I applied a few weeks ago- and o2 accepted me and...

Blocking port number 35960?

Hi GuysI'm looking for confirmation that the port number 35960 is not blocked using O2 sim cards? Thanks Steven Davies

Resolved! Balance read out before each call

Before each call I place, a lady says "This is a free call, your balance is low". The live chat with O2 was extremely unuseful and I intend taking this issue further. I have a 4G Pay & Go Go Go sim card and have to top up by £15 each month for minute...

Resolved! PAYG: Changing Web Bolt on

I want to remove the Web Daily bolt on from my SIM and replace it with one of the monthly web bolt ons however, no matter where I look I can't find any method of cancelling the Web Daily bolt on. At first I thought web daily would be removed automati...

Resolved! o2 Rip Off Customers By Taking Higher Payments from Bank Account.

Has anyone else found this to be the case: I recently had a tariff of just over £37 per month. Not using all of my allowance I have just changed to a 'simplicity' tariff of just £11 per month. I changed contracts on the 15th March- this being the sam...

Resolved! Did a SIM swap due to periodic "No Service" ..now not getting SMS :/

As per the title, did a SIM swap (iPhone 5s) to another nano SIM on Friday. However I've noticed that I'm having problems getting SMS messages with this new one. I know I'm missing messages as they appear in Tu Go. It's been 4 days now with this new ...

Resolved! Using a USA (AT&T) iPhone 5s in the UK with an O2 SIM.

I'm from the UK and a long-time O2 customer. I'm now living in the USA and have just bought an iPhone 5s on an AT&T contract.I wanted to keep my UK mobile number alive while I was away (I've had it since it was 0831!) so I've been paying £10/month on...

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