Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Problems topping up Pay & Go

I have been trying to top up my elderly mother's Pay & Go mobile as she is in hospital. I keep getting 'top up unsuccessful' whether I try to do it online or by phoning. The only way I have succeeded is by going to an O2 shop - which isn't convenient...

Aparent fraud by o2 with Lend Me a Quid service

Out of nowhere i suddenly receive a sms telling me o2 has loaned me £1 under this luaq service in Monday! I didnt ask for a £ and in fact i didnt even use the phone at all because my month tariff was up and i wanted to switch tariff. I went to the on...

Resolved! confused about contract rules

I went online to buy a Pay Monthly sim yesterday, but then learnt that you need to live in the UK for at least 3 years or have lived at 2 different addresses in the UK before getting a contract. Is this for real? Meaning that if you have a permanent ...

Resolved! Texting and calling the UK from Croatia

Hi I was wondering if anyone can help me. I'm going to Croatia for a couple of weeks and would like to know if I can still text and call my partner for free as I'm on contract (he's on ee if that makes any difference), I've looked online at some foru...

Resolved! Getting charges for travel data when I haven't bought any?

Hello! So twice last week when I had to travel across the border from the North of Ireland to the Republic of Ireland I received charges under 'Things you've bought'. I did not have my mobile internet turned on whatsoever as I was using the Wi-Fi on ...

Resolved! Standard Rates

Hello,What are the standard rates for calls, txts, and data on a pay as you go sim?The link on the website is broken.

Resolved! have I have been accepted?

I applied for a phone contract last night and have received lots of legal documents and a welcome email but nothing shows in my O2. I also have an email saying welcome on board. do I assume this is being processed or not ? I've had bad credit in the ...

Resolved! International texting

Will it cost me to text American numbers if I've got unlimited texts? And if so how much?

Resolved! New sim not working

Hi I have just up graded my phone and now have a iphone 6 but when i put the sim in it is coming up with no service yet my old phone is still working and dont know how i am to swap my number from old to new as normally it has been done automatically

Resolved! Trying to upgrade

Three days ago 27th May I was due an upgrade being an o2 customer for many many years I searched the net for a good deal and found a better deal elsewhere. As my mobile is broken, I decided to upgrade through chat. I eventually got through to the rig...

O2

Forum Posts