Hi I'll start from beginning on 12th May I called insurance put in claim for my Samsung s6 phone was collected on 15th May received email 18th May claim was successful o2 be in touch about replacement.
28th May nothing so I called and device was ordered.
Device arrived 30th May put SIM in and came up network blocked enter oil would not accept code called o2 told send me new SIM arrived 1st June same message appeared called back told I'd receive call back on 2nd June I put in request for imei to be unblocked received call back insurance said was a technical issue technical called says could not help was customer service issue received email from o2 they could not unblock device as was not a o2 network device called customer services to be told was a faulty device and was insurance issue she spoke to manager and agreed to clear my balance and give me free early upgrade today my balance has not been cleared 24 hours later when I was told to call back.
I've not had a device since 12th May and o2 have been so unhelpful to me I'm paying my bill for nothing now.
I'm calling back tomorrow and asking for a manager as call handlers are no help to me I just keep getting handed department to department.
I cannot go to my nearest store as it's 30 miles away and I do not drive and due to health cannot use public transport.
Please any advice as I'm stuck what to do now.
I would leave o2 but due to a poor credit score I'd find it hard elsewhere and I live rural so signal options are o2 only
