Insufficient funds in bank but my bill has been paid

[Kelly41]

How has my bill been paid 

[MI5]

@Kelly41 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Thanks

[madasaf1sh · Accepted solution]

@Kelly41 

The Direct Debit system isn't live passing data back to o2 from the bank so your payment will show as paid until o2 get the notification back from them. 

At that point o2 will add on the £6 late payment charge (as per the T&C's) and you need to make payment ASAP to prevent further action on your account.. Also your bank may charge you for the failed Direct Debit. 

I would speak to Payment Management on 0800 902 0217 and get there advice tomorrow.