cancel
Showing results for 
Search instead for 
Did you mean: 

Infuriating!

Daydream78
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Round and round in circles! Why is it so hard to talk to a human being? Can't chat to a guru for some reason. I don't have the O2 network for 6 days due to work on a mast! 6 days! So no phone calls, no text, no WhatsApp, no data and no Internet when I'm at work and /or out of the house!
I want to talk to someone about compensation! The very least they can do is deduct 6 days off my bill! Maybe a freebie or something! In the 21st Century not to be able to use my phone outside of my house for 6 days is ridiculous!! Also the fact I have been an o2 customer for many years and I can't speak to a human being is outrageous and not great service! Can anyone help me?
Message 1 of 3
128 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 103692 Posts
  • 780 Topics
  • 4844 Solutions
Registered:

@Daydream78Unfortunately O2 dont give timscales on mast repairs. You can keep checking here https://status.o2.co.uk/ 

Download the My Network app https://www.o2.co.uk/apps/my-network  and report it via that route.

also a guide here Guide: How can I sort out my network issues? 

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker

View solution in original post

Message 3 of 3
116 Views
2 REPLIES 2

mm7000gb
Level 14: Rising star 
  • 891 Posts
  • 18 Topics
  • 10 Solutions
Registered:

@Daydream78 Hi, It's very frustrating not having a signal for a long period at home, do you know the reason for the down time? I know it sounds obvious but have you tried resarting your phone? Maybe it's back up and you need to reboot the phone. 

Message 2 of 3
117 Views

Cleoriff
Level 94: Supreme
  • 103692 Posts
  • 780 Topics
  • 4844 Solutions
Registered:

@Daydream78Unfortunately O2 dont give timscales on mast repairs. You can keep checking here https://status.o2.co.uk/ 

Download the My Network app https://www.o2.co.uk/apps/my-network  and report it via that route.

also a guide here Guide: How can I sort out my network issues? 

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker

View solution in original post

Message 3 of 3
117 Views