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Being over charged

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Mandy12
Level 1: Joiner
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on ‎27-07-2023 08:45

on ‎27-07-2023 08:45

Im consistantly being over charged and its not because im using more data, theyve just changed the paymemt i make monthly without telling me. Ive tried to contact mutiple times and have had no reply. 

Has anyone else had this problem its infuriating 

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Spenny
Level 16: Talkative
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on ‎27-07-2023 08:54

on ‎27-07-2023 08:54

Hi @Mandy12 Reach out to O2 via their social media channels or via the chat function on MyO2

If the additional charge is since April, then it will be the yearly uplift on the contract price. 

 

You can contact O2 customer services via the O2 app or on social media links as below

(https://o2uk.co/O2CFB) Facebook, (https://o2uk.co/O2CTW) Twitter, (https://o2uk.co/O2CIG) Instagram 

Phone: Motorola G100, 128GB, Android 12, SIMO 20Gb
Broadband: Virgin 350Mb, Tp-Link Router - Deco S4
-----------------------------------------------------------------
We are a community of customers and cannot access your account.
To contact O2 click here for O2 Social Media Links

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Spenny
Level 16: Talkative
  • 341 Posts
  • 11 Topics
  • 27 Solutions
Registered:

on ‎27-07-2023 08:54

on ‎27-07-2023 08:54

Hi @Mandy12 Reach out to O2 via their social media channels or via the chat function on MyO2

If the additional charge is since April, then it will be the yearly uplift on the contract price. 

 

You can contact O2 customer services via the O2 app or on social media links as below

(https://o2uk.co/O2CFB) Facebook, (https://o2uk.co/O2CTW) Twitter, (https://o2uk.co/O2CIG) Instagram 

Phone: Motorola G100, 128GB, Android 12, SIMO 20Gb
Broadband: Virgin 350Mb, Tp-Link Router - Deco S4
-----------------------------------------------------------------
We are a community of customers and cannot access your account.
To contact O2 click here for O2 Social Media Links
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madasaf1sh
Level 78: King of Kings
  • 12031 Posts
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on ‎27-07-2023 09:01

on ‎27-07-2023 09:01

@Mandy12 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone
Thanks

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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