In requested tariff change

[RichmondDumptru]

Why has my tariff changed without my request or prior knowledge? My bill for the month has nearly quadrupled.

[jonsie · Accepted solution]

You'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[Bambino]

@O2KyleW or @Thomaso1 can you please advise @RichmondDumptru?

[O2KyleW]

i will get intouch with the customer via direct message to offer my assistance. 

Thankyou for the tag  @Bambino