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Imei

Gaz3
Level 1: Joiner
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I need proof of ownership for phone insurance. I cant find my imei anywhere on my 02 device plan or billing. Anybody know where I can find this elusive bit of info?
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MI5
Level 94: Supreme
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@Gaz3 

Contact customer service who will provide you with a standard template letter acceptable to all insurance companies.

Contact numbers here Guide: Coronavirus Community Help and Support 

and here http://www.o2.co.uk/contactus

Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Message 3 of 4
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Bambino
Level 84: Resplendent
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Message 2 of 4
364 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Gaz3 

Contact customer service who will provide you with a standard template letter acceptable to all insurance companies.

Contact numbers here Guide: Coronavirus Community Help and Support 

and here http://www.o2.co.uk/contactus

Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 4
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Marjo
Former Staff
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Hi @Gaz3 , how are you doing this week? slight_smile I just wanted to check in to ask if everything went ok with your insurance and if you managed to get all the details you needed in the end?

Message 4 of 4
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