How in God's name do you contact O2 without putting pen to paper?

[Suejan]

How in God's name do you contact O2 without putting pen to paper?  The contact us link is just a circular journey to nowhere and there doesn't seem to be an email facility or live chat either?

My minimun contract has ended and I should be paying a lower monthly amount but I seem to paying the same?

[MI5 · Accepted solution]

@Suejan 

You bill is only reduced if you are on refresh Guide: How does O2 Refresh work? 

If you are on a standard contract, you need to upgrade to a sim only tariff in your MyO2 http://www.o2.co.uk/myo2 

Tariffs to choose from here https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M

You keep your current phone and sim card but just pay the tariff cost each month.

[gmarkj]

If you got the contract through a 3rd party then the amount you pay doesn't change, and you need to upgrade to a sim only deal.
If you got it directly from o2 then it should - but you would have been paying 2 separate direct debits (one for the phone/device and another for the tariff/airtime).
There are some ways to contact o2 customer service (if you need/want to) on the link below:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Suejan]

Sorted!  Now on a sim only contract - many thanks

[MI5]

You're welcome @Suejan 

[Suejan]

My latest bill has still been charged at £24 rather than the £18 it should be now my phone contract is up.  There is simply no way to contact O2 either by phone or email - so frustrating.  Does anyone at O2 read these posts?

Sue

[MI5]

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@Suejan wrote:

Does anyone at O2 read these posts?

Sue

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No, this is a community forum, not customer service.

Are you definitely on refresh making 2 payments each month?

You only pay less when the device payments are completed.

Your airtime may also have been discounted for the duration of your contract, which will have ended when device plan was paid off.