Solved: Ideas please - o2 coverage has disappeared and o2 ...

Anonymous · ‎13-02-2013

Help please! I live in an area where coverage has always been ok but not perfect - signal can suddenly go down but has til now always come right back - and has been fine for the last 9 years. Two days ago it went completely.

No calls, no text, no service. I've contacted o2 and had all the usual "fixes" - new sim, change phone, switch phone off and reset - but nothing has helped. There is no reported maintenance but something has gone wrong, whether o2 know it or not.

I've just signed a new contract but am going to have to cancel it unless I can find a solution - no point having a phone which can't make or receive calls or text...Can anyone tell me what has happened? Thanks!

Anonymous · ‎13-02-2013

I recently had the same problem! Only ever had 2g signal but our whole area had no signal for almost 3 days a couple of weeks ago... Turned out to be a mast problem caused by bad weather! O2 couldn't find any faults until all of us affected rang in to report it at the same time... As perksie suggested on my thread - the more people that report it, the more seriously they will take it hope this helps!

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jonsie · ‎13-02-2013

Have you tried your sim in another phone? Anyone else you know on O2 having problems?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎13-02-2013

On my phone so can't paste the link but use the searchbox above and type in 'TuGo'

Anonymous · ‎13-02-2013

Yes, sim and phone have both been checked - both work fine 1 mile up the road...So its definitely the signal. What I need to know is why its gone down and why no-one on O2 is aware of this!

PS: Thanks for the suggestion but can't find a TuGo app on the iphone store...

perksie · ‎13-02-2013

Mast faults may not show up straight away, if nothing shows here, you will need to chase them up:

http://status.o2.co.uk/

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

perksie · ‎13-02-2013

@Anonymous wrote:

PS: Thanks for the suggestion but can't find a TuGo app on the iphone store...

Tu Go hasn't been released yet.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎13-02-2013

Thanks Perksie - checked the status link on Tuesday and again today. Nothing. This has been a problem for quite a long time and no-one at o2 - shop, on the phone, online or here - seems to have any idea what's happening.

Anonymous · ‎13-02-2013

@Anonymous wrote:
On my phone so can't paste the link but use the searchbox above and type in 'TuGo'

Why are you suggesting it when it hasn't actually been released yet

Anonymous · ‎13-02-2013

So...no ideas at all...?

Anonymous · ‎13-02-2013

@Anonymous wrote:
@Anonymous wrote:
On my phone so can't paste the link but use the searchbox above and type in 'TuGo'
Why are you suggesting it when it hasn't actually been released yet

Sorry - I meant search on the forum for threads relating to it. When it's out it can solve the OP's issue with signal at home.

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Ideas please - o2 coverage has disappeared and o2 can't help...

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