Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Ordered wrong simplicity tariff in error

I ordered simplicity tariff and must have ticked low use. I wanted high, only got sim today can I change it? Thanks.

Resolved! Do Texts Abroad Cost Anything?

Just wondering if theres any extra cost if you text/call someone who is abroad

Resolved! Contract expiring!

Hi my contract is up on the 3rd of Janraury and i am not looking to renew this and wondering will it just stop come this date or will i have to do anything?

Resolved! Unlimited O2

I used to have unlimited O2 texts and messages every month if i topped up 15£ but since last month I delayed a bit my top up it is now lost although i topped up 15£, how can I reactivate it?

Resolved! Overcharged on final bill now living abroad

I have cancelled my O2 pay monthly contract and now have pay as you go but using same PAC number. I have now moved abroad.I had an iPhone 4s contract of £36 per month with 5 months remaining. When I contacted O2 to inform them of my leaving I was quo...

Resolved! Making a complaint

Hi all, I was hoping to get a bit of help following my recent issues with o2 customer service. I've had contradicting information; and been promised things it seems like they're unable to deliver. About 2 weeks ago I started having problems with my o...

Resolved! Carphone Warehouse staff discount

I have a close friend who works for Carphone Warehouse and is entitled to 30% discount on o2 for friends and family. 2 weeks ago I moved to o2 on a new contract at the carphone warehouse store and my friend applied the discount to my account. However...

Resolved! Unlimited Data Simplicity tariff - changed frm blackberry and being charged 136 quid!

I have had the same o2 SIMplicity contract since 2010 with unlimited data and a Blackberry bolt on for roughly 20quid a month. Last week I bought a nexus 4 and was trying to figure out which contract to move to so on Friday after 2pm I swopped the si...

Resolved! Pay and GO GO GO and the basics bolt on

I am a complete novice here - can anyone tell me what I will be able to do if I add on the basics bolt on. I've never used a phone on the web before but thought I'd give it a try. I will only use it infrequently probably just out of curiousity. Is th...

Resolved! Phone cut off

I’ve been an o2 contract customer for six years. I run a small business and use my phone extensively, resulting in bills of around £100 per month.A couple of weeks ago, got a text message out of the blue from o2 informing me that I had been disconnec...

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