Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Multiple phones on one account

I bought phones for both my daughters, I've got both phones associated with my login (if I enter either phone number in the forgot username/password page it goes to my email address), however only one phone shows up, and I can't find the other. How d...

Resolved! Upgrade...

Hi, this may sound like a really stupid question but I've just upgraded my contract - due to end Nov. does my upgrade automatically take over my current one? do i need to do anything?

Resolved! my expensive bill

I have just received my frst bill from 02 for approx £79. I have only had the phone for a month and my tariff is for 1 phone Samsung G3 1. Unlimted calls2. Unlimited texts3. 1Gb data I was led to understand the monthly bill would be around £36. How 0...

Chat rooms and 2 phone accounts

Good evening to you and hope you areall well. Please could you help me with 2 questions.My daughter of 14 is going on talking to people she doesn’t know. The links are as follows and could you advise me, what they are as they wont let me in.I would r...

Resolved! Slightly annoyed

Firstly let me thank o2 for the 18 txt messages throughout the night letting me know I needed to top up and get some more credittimings1956195722552255225503000315033103460400041504310444045905150530054806040612So thank you for keeping me awake all n...

Resolved! Armed Forces benefits?

Good afternoon, I am a serving member of Her Majesty's Armed Forces and I am aware of reductions in bills for people in my profession from other service providers. I have stumbled across the (up to) £75 calltime benefit for serving members, but are t...

O2 Taking a Long Time To Transfer My Old Number

It has been about 72 hours after I submitted the online form which said it should take no longer than 48 hours to complete. So last night I spoke to ab o2 guru who ran through the whole procedure again and said it would take about 4 hours to change. ...

Resolved! o2 customer services

can anyone tell me how i can get in touch with with customer services fast.....been ringing for a week now to get an upgrade

Resolved! E.mail or working link to cancel contract.

Hi all could some let me have either the correct e.mail or a working link to cancel my phone contract. i have tried looking on the O2 website but cannot find an e.mail option and the cancel contract link just loops to the beginning. can anyone help. ...

Resolved! Losing credit when sent a text

Hello. My mum has been on O2 pay and go since the network started and for the last 3-4 months she has been recieving text messages when she tops up from the number 85200 and has lost half her credit. I have checked out this number online and it is ca...

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