Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade and 100mb Data

Hi All. I've recently (this morning) 'upgraded' my Blackberry and service. Although in terms of service I don't think it's an upgrade at all. I have been a long time customer of O2 and it's forerunners for 18 years, and my previous contract was 1200 ...

Resolved! No sevice again

What is it with o2 they are supposed to be the best provider for mobile's and yet again when i really need ny phone there's no signal again, This is the second time everyone know's about the last time. It's time o2 got there act together or there are...

Resolved! Don't understand Pay & Go tariffs?!

I don't use my mobile much and for many years I have had O2 Pay & Go which I just top up as and when I need it. My friend wants to do the same but we are confused by the tariffs on offer on the Pay & Go page. She doesn't want to commit to paying a mo...

Resolved! Pay monthly bill

my mum just got a 61 pound bill in but i still have my minutes and texts and data left,i have not gone over this month and my bill is only usually 26 pound a month,where has this extra charge come from?

Resolved! o2 sim swap...now i have two numbers? confusing!!!

Hi all.. just recently done a sim swap from my old sim to my new iphone micro-sim but now whoever i contact they say i have a new number that shows up when i message them so im guessing i have two number on one sim? i'm sorry if this does sound confu...

Resolved! Unable to view my bill on-line or via app

Hi all,I don't think I'm the only one, but is there anyone else that finds that they cannot view there bill online. You contact support and after they try to sell you more air time, (actually all I want to do is see my current air time) your password...

Resolved! PAC code....

I am nearly at the end of my contract. I've taken up a new contract from t-mobile.I've been trying for last 3 days to get hold on O2 customer service but after holding up for nearly an hour everyday, I hang up. Is there any alternative way to get PAC...

Resolved! Bill due to come out on 9th - Not Taken!

My o2 bill was due to come out on the 9th October, but as of this morning it still hadn't been taken. I rang the payments department at o2, and they said the payment wasn't declined or anything as the direct debit wasn't even requested, the fella see...

Resolved! payg and pay monthly

hi ive just purchased a contract phone, but wanted to keep my old pay and go number, so i submitted a form on the 02 website, but now both sims are allowing me to make calls, but the pay and go sim doesnt have any credit please help confused as what ...

Resolved! Changing registered card details for making top-ups via mobile

The card I use to top up my phone expires this month. I'm wondering how to change the details in order to keep topping up by card.Is it just a case of putting in the new details the first time I top up with it, and it will then remember it and allow ...

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