Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Being charged for unwanted Data downloads. Help !

I am getting totally fed up. I am currently in France and have now been charged three times £1.99 each time for "O2 travel data" so I phoned on the supposedly free helpline (and have been charged) and apparently have to set the HSPacket data to disab...

Resolved! Tariff Change on Pay&Go

I am on the 300 free text (or something like that) and 500GB data a month free with £10 top up which is useful for me as I can use the £10 for the very infrequent calls I make. However looking at the other tariffs available if I switch I see that all...

Don't buy phone insurance from O2

This is a bit of a surprise but don't buy phone insurance from O2. My phone replacement is taking at least two weeks with no end in sight! The whole point of insurance from your phone company is fast replacement. I recommend a third party insurer now...

payg time limits

do payg credits only last for 1month or until they are used?

3G not working.

Hi,I need some help. Basically i ordered my upgrade Saturday, my 3G stopped working on Monday on my old iPhone. Got home set up my new iPhone, did the number swop etc( all connected to wifi).Today on my way to work I realised that my 3G isn't working...

Resolved! 20GB data plan

Hi there all I was wondering if the 20GB data allowance was available to new and existing customers and non Refresh customers because I would be interested in getting 20GB data for an extra £5 a month so can someone please let me know as soon possibl...

Resolved! Purchases

Can I put a stop on purchases on a pay monthly account?

Resolved! Paying my bill

Hey I'm in the middle of Papua New Guinea working.For some reason I've always had to pay my bill over the automated service but out here in the jungle, I've tried both payment lines and it won't go through. (Yes I have signal)Is there a way I can pay...

Resolved! Data useage too high

I purchased a 1GB bolt on at 17:55 today. I looked at the useage on the internet and at 18:30 today half of the bolt on had been used. Is it possible to use so much data in half an hour. Why else might the useage be so high?

Resolved! Paid of debt, now can't get a clear answer out of o2

I recently missed a few payments this summer due to unemployment and my outstanding debt was sent to buchanan clark & wells. I'm now employed and today I paid off the debt but I've ran into some problems with o2. 1. I contacted o2 twice on live chat ...

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