Ideas please - o2 coverage has disappeared and o2 can't help...

[Anonymous]

Help please! I live in an area where coverage has always been ok but not perfect - signal can suddenly go down but has til now always come right back - and has been fine for the last 9 years. Two days ago it went completely.

No calls, no text, no service. I've contacted o2 and had all the usual "fixes" - new sim, change phone, switch phone off and reset - but nothing has helped. There is no reported maintenance but something has gone wrong, whether o2 know it or not.

I've just signed a new contract but am going to have to cancel it unless I can find a solution - no point having a phone which can't make or receive calls or text...Can anyone tell me what has happened? Thanks!

[Anonymous · Accepted solution]

I recently had the same problem! Only ever had 2g signal but our whole area had no signal for almost 3 days a couple of weeks ago... Turned out to be a mast problem caused by bad weather! O2 couldn't find any faults until all of us affected rang in to report it at the same time... As perksie suggested on my thread - the more people that report it, the more seriously they will take it hope this helps!

[Anonymous]

Thanks Cassie - I will report it once I can drive somewhere with a signal. Opium - I didn't HAVE a problem at home til 48 hours ago...!

[Anonymous]

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@Anonymous wrote:

Thanks Cassie - I will report it once I can drive somewhere with a signal. Opium - I didn't HAVE a problem at home til 48 hours ago...!

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Possibly a mast is down or is having work done on it