INTERNATIONAL CRAZY CHARGES AFTER BEEN TOLD ABOUT TRIAL CALLS

[Anonymous]

I HAVE BEEN CHARGE £800 ON INTERNATIONAL CALLS AFTER REMOVING THE BOT ON AND TELLING ME I AM GOING TO BE ON A TRIAL SYSTEM!!!

Does anyone have a similar problem?

[Cleoriff]

Charged £800 is bad enough at any time...but just before Christmas? God knows what this could do to someone's credit rating!!

[MI5]

It "shouldn't" do anything to it as they say it will be adjusted within 24 hours, but who knows?

[Marjo]

Hello @Anonymous how are you getting on today? Did the international charges adjust?

[Anonymous]

No, no yet, they said I have been listened to, but they keep charging me £756.44, that is £1.50  aminture to call Spain, instead of the 2p they say in the website https://www.o2.co.uk/intertrial, they said I didnt click on a link, so talking to costumer service and a guru service is not valid.

The web page say as bellow but they keep telling me i wast on the trial

If you’re a Pay Monthly customer, and were using our International Favourites or International Extras services when they closed, you’ll have automatically been added to this trial. You’ll be able to see the International Calling Bolt On in My O2. We’ll be rolling this out to more customers in early 2018.

SO NO LUCK again

[MI5]

But have you got the bolt on in your MyO2?

[Anonymous]

Yes I had it they even show this in my account

02 Dec 17 - 17 Dec 17 International Favourites 3 -£4.450

[MI5]

Then you will be fine.