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I would like cancel new number because i not used i still pay monthly

Magdalena3
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on ‎02-12-2020 07:13

on ‎02-12-2020 07:13

Samsung Galaxy
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Magdalena3
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on ‎02-12-2020 07:16

on ‎02-12-2020 07:16

Good morning I would like ask is possible cancel my new number because I nit uses i still pay £14 monthly
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MI5
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on ‎02-12-2020 07:25

on ‎02-12-2020 07:25

@Magdalena3 

How to cancel here 

Guide: Cancelling Your Contract 

If less than 14 days since you had it you need to call O2 to cancel under the change of mind policy.

Numbers to call here 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Magdalena3
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on ‎02-12-2020 13:36

on ‎02-12-2020 13:36

Hi I try contact o2 i out my number and she say not recognised so I still pay my bills from 3 months
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MI5
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on ‎02-12-2020 16:12

on ‎02-12-2020 16:12

@O2Waqas 

Help needed please

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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O2Waqas
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on ‎02-12-2020 16:16

on ‎02-12-2020 16:16

@MI5 no problem, thank you for the tag

 

@Magdalena3 I will send you a private message so we can look into this for you, 

 

Thanks 

 

Waqas

 

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MI5
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on ‎02-12-2020 16:23

on ‎02-12-2020 16:23

Cheers @O2Waqas thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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