How to change from contract to pay as you go?

[Koszmar]

The shops are shut and the website is a nightmare. There doesnt seem to be anywhere that I can click on to cancel my contract and nobody answering the phones.

How do I do it?

[jonsie]

You need to call customer service
Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud option if necessary

Other numbers

Guide: Coronavirus Community Help and Support 

[Koszmar]

It won't let me do that. It asks me what I want and doesn't give me a list of choices. It then says goodbye and hangs up.

Webchat was a nightmare, went through three different people who drove me insane.

Ship said they can't help me but helped my wife in the exact same way three months ago.

[MI5]

@Koszmar 

You need to say "fraud" when asked for the reason you are calling.