I think I'm being charged for unanswered calls while working abroad!!

[Anonymous]

I'm working in Mexico for a while and because of the high costs involved using my mobile, I try not to use my phone, ever. I get by using my works landline phone, but keep my phone on in case someone wants to call me in an emergency.

      However, I still get a lot of PPI, life insurance calls etc, although I never answer if the number isn't displayed and I know it's not a family member. My latest bill shows a lot of charges, that vary around 60p, 90p, 120p, for .6 to .9 of a second. Yes, 0.6 of a second. I think I'm being charged for non-answered calls................. from companies that O2 have probably sold my number to. 

      I tried asking the virtual rep if I am getting charged for non-answered calls, but got nowhere. Anyone on here, know how to help?

Thanks in advance for any help offered, Norm.

[Anonymous]

If the online chat assistant you can talk to , not the useless virtual one then you are best calling 02 direct.

Also check out their roaming charges terms & conditions.

[Bambino]

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@Anonymous wrote:

I'm working in Mexico for a while and because of the high costs involved using my mobile, I try not to use my phone, ever. I get by using my works landline phone, but keep my phone on in case someone wants to call me in an emergency.

      However, I still get a lot of PPI, life insurance calls etc, although I never answer if the number isn't displayed and I know it's not a family member. My latest bill shows a lot of charges, that vary around 60p, 90p, 120p, for .6 to .9 of a second. Yes, 0.6 of a second. I think I'm being charged for non-answered calls................. from companies that O2 have probably sold my number to. 

      I tried asking the virtual rep if I am getting charged for non-answered calls, but got nowhere. Anyone on here, know how to help?

Thanks in advance for any help offered, Norm.

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If your phone is on, you're paying international roaming charges, and you are charged for calls whether you answer or not.

http://www.which.co.uk/technology/phones/guides/using-mobile-phones-abroad/tips-for-making-cheap-calls-abroad/

[jonsie · Accepted solution]

Did you switch voicemail off before you went to Mexico?

Unanswered calls shouldn't be charged unless it diverts to an operator or voicemail.

[Anonymous]

I think Jonsie got it right. I read Bambino's link and realise that my calls are going to voicemail, hence the charges. Thanks for the advice everyone. Cheers.