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I put money into o2 but money still got taken out

Aaron112
Level 1: Joiner
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Hi I put money into o2 and money still got taken out of my account

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MI5
Level 94: Supreme
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@Aaron112 

That's how rolling plans work.

Money is taken from your card every month to renew it. Manual top ups just add credit.

All covered in the T&C's Pay As You Go: Introducing "Rolling Plans" 

https://www.o2.co.uk/help/pay-as-you-go/rolling-plans

If you want to top up yourself, you need to switch to a big bundle.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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