@Aaron112
That's how rolling plans work.
Money is taken from your card every month to renew it. Manual top ups just add credit.
All covered in the T&C's Pay As You Go: Introducing "Rolling Plans"
https://www.o2.co.uk/help/pay-as-you-go/rolling-plans
If you want to top up yourself, you need to switch to a big bundle.
https://www.o2.co.uk/help/pay-as-you-go/big-bundles
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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