I paid my bill by my app says i haven't paid it yet

[Jordan0509]

I received a text message of a reminder of my airtime plan to pay off in 5 days and includes my account number and a link to pay it securely, so I've done that and got a text saying I've paid it for this month but never received a confirmation email and my app says I am still due to pay my bill before the 22nd

[Cleoriff · Accepted solution]

@Jordan0509 

You need to contact O2. Numerous numbers in this link

Guide: Coronavirus Community Help and Support 

[Jordan0509]

Cool will do mate thanks.