I pad account

[Infocc]

I have received a default notice 

account number [Removed]

agreement number [Removed]

mobile number [Removed]

i can’t no longer see this account on my 02 account online. I’m not sure what payment I’ve missed asked but is it possible to pay the missed payment and then go back to direct debit monthly.

[TallTrees · Accepted solution]

Hello @Infocc 

Firstly welcome to the o2 Community forum. 

Please remove all personal details telephone number soonest  use right hand corner drop down  edit and then remove.

We are a community and not o2 customer services do you need to contact 

PAYMENT MANAGEMENT

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

[MI5]

@Infocc 

Once in default you will have to pay the full amount.

O2 may allow you to set up a payment plan though.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm