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I need a new sim as i lost my phone

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Anonymous
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on ‎23-01-2017 09:44 - last edited on ‎23-01-2017 09:46 by

on ‎23-01-2017 09:44 - last edited on ‎23-01-2017 09:46 by

Hi there,i have lost my phone and i need a new sim card, it was a pay-as-u go sim.

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MI5
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on ‎23-01-2017 09:48

on ‎23-01-2017 09:48

Hi @Anonymous
Call customer services and ask them to cancel your old sim and post you out a new one with your number on it.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎23-01-2017 09:48

on ‎23-01-2017 09:48

Hi @Anonymous
Call customer services and ask them to cancel your old sim and post you out a new one with your number on it.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
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on ‎23-01-2017 09:49

on ‎23-01-2017 09:49

Also, there is lost and stolen advice here but it is mainly related to contract tariffs due to the risk of mis-use
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎23-01-2017 09:50

on ‎23-01-2017 09:50

Hi @Anonymous Follow the advice in this guide https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1023990#M122177

Veritas Numquam Perit

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