cancel
Showing results for 
Search instead for 
Did you mean: 

I need a new sim as i lost my phone

Anonymous
Not applicable

Hi there,i have lost my phone and i need a new sim card, it was a pay-as-u go sim.

Message 1 of 4
1,421 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Hi @Anonymous
Call customer services and ask them to cancel your old sim and post you out a new one with your number on it.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 4
1,413 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Hi @Anonymous
Call customer services and ask them to cancel your old sim and post you out a new one with your number on it.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
1,414 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Also, there is lost and stolen advice here but it is mainly related to contract tariffs due to the risk of mis-use
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 4
1,411 Views

Cleoriff
Level 94: Supreme
  • 122353 Posts
  • 824 Topics
  • 7457 Solutions
Registered:
Message 4 of 4
1,410 Views