I hate it too

[Anonymous]

I hate O2. I have spent about 2 hours trying to get help but keep being disconnected. Just been on phone for 32 minutes tonight then disconnected. Why is this happening, possible because I want to give notice that I will not renew my contract with them. I have been an 02 customer for years but when I changed my phone 2 years ago I ended up having something that did not do one of the main things I asked for and despite going to O2 many times em problem was never resolved. You are absolutely rubbish o2

[Bambino]

This is a customer to customer forum. You're complaining in the wrong place. Trying to get through on a Friday afternoon is never going to be easy.

[Anonymous]

Hi,

So its not the Network Signal or Data Services that are "rubbish" ,but the phone you chose is !

I'm wondering why you didn't return it within the initial 7 days cooling off period.

Or simply sell the phone and use the funds to buy a handset that suited your needs more.

[perksie]

If you have spent the last two years using a phone you didn't like that would really be your own fault as you had the option to change it at any time.

[Anonymous]

I know it's a customer forum but a forum is a place to air views. I have co planned in the correct place and did to only try n Friday to get through, spending a total of more than 90 minutes waiting for a response is really poor service.

[Anonymous]

When I kept returning to the shop they kept telling me they had 'fixed' the problem. One the end I gave up after O2 told me about 8 or 9 times that I would be able to get the services I needed.

[Anonymous]

I didn't have the option to change it at any time. You really think I didn't try. I was told I would have to pay my full contract and then I could replace the phone. Was fobbed off beyond belief.

[Anonymous]

Thank you for updating your thread.

I'm sure once you get connected to 02 Customer Services {202} they will provide your PAC Code and you can move on.

Take care.

[perksie]

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@Anonymous wrote:
I didn't have the option to change it at any time. You really think I didn't try. I was told I would have to pay my full contract and then I could replace the phone. Was fobbed off beyond belief.

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You could have sold the phone and replaced it using the cash with one that suited you better.

This might have been a better option than to use it for 2 years and then complain about the service you have received.

[Anonymous]

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@Anonymous wrote:
When I kept returning to the shop they kept telling me they had 'fixed' the problem. One the end I gave up after O2 told me about 8 or 9 times that I would be able to get the services I needed.

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I'm going to go out on a limb here and ask...what problems are you experiencing? What phone do you have and what can't it do?