I did not want big bundle as I am already using favourite place & have bt broadband!!!!!!!!!!!!!!!?

[Anonymous]

I bought a new phone with compulsory £10 top up. O2 then took £10 and gave me a big bundle. Not helpful as I already have P&G favourite place and unlimited Broadband wi BT. Why can I not speak to an advisor? really P*****D off.

[viridis]

Please don't use live chat for account related queries,
I cannot understand why it was recommended in the first place

[jonsie]

I agree this is all relevant. Live chat should only be used for the simplest of questions and even then you would be wise to check the answer on here or by calling customer service.

You could debate this forever but I agree with the comment about supporting UK jobs and recommending chat. OK trying to be helpful but UK jobs have long since gone overseas.

[MI5]

As far as live chat are concerned, I wouldn't trust them to butter my toast....

[Anonymous]

@MI5 😆😆😆😆

[BrendonM]

Hey everyone,

Let's try and keep the replies focused on the question at hand.

Cheers