I’d like to speak or at least live chat to someone
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on 17-01-2021 11:49
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on 17-01-2021 12:05
Hi @Julia5
There are less CS agents due to Covid but you can speak to them if you follow the advice in this guide Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
Veritas Numquam Perit
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on 17-01-2021 12:07
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on 17-01-2021 12:14
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on 17-01-2021 12:14
Hi @Iza
Veritas Numquam Perit
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on 17-01-2021 12:32
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on 17-01-2021 13:07
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on 17-01-2021 13:07
Then you need to call O2
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 4445, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
Veritas Numquam Perit