Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgraded my phone inside the o2 network

I have just upgraded my phone as an existing o2 customer. I am assuming that my old mobile number will just carry through onto the new phone and contract. Is that correct?

Data speeds!

Changed my tariff from unlimited to 30gb data a month and surprise, surprise, the data speeds have gone up to over 140mbs per second. When I had unlimited data, was lucky to have over 20mbps. So does 02 restrict speeds on the unlimited data plans?

Resolved! New contract with o2 bringing telephone number from vodafone

Just got new contract with 02 I'm currrently Vodafone customer I've got pac code from then and I've filled in the form online with 02 twice now to bring me number to 02 and it's still not changed I need this done so I can cancel the Vodafone contract...

Resolved! Moved to a SIM only contract

Hi, I've just finished a 2 year contract with o2 and have decided to keep my handset but change to a 30 day sim only contract. Do I need to do anything to keep my existing number?Thank you

Resolved! O2 app saying ‘payment not recieved’

Hi my o2 app has an exclamation mark on it saying ‘payment not received’ then it says I owe them £0. It went out of my bank account the last 2 months but app saying I must pay £0 by 4th of January. Anyone else had this?

Resolved! Spam text?

I have received an unidentifiable text saying the payment to my O2 account has failed, my account looks OK, do I ignore this?

Resolved! How to change my payment date

I got a phone of use an it says I have to pay 19 pound my bill but I don’t get paid till the 7th

Resolved! Payment Not Received

On the MyO2 app, it says I haven’t made a payment, but says under it ‘£0.00 will be added to your next airtime bill if full payment is not received by the 13th Jan 21’, which was the day I bought the phone, and 2 weeks ago. However when I scroll down...

Incorrect 'unlatching' code entered too many times

My elderly parents have an old O2 Samsung J3 and when the 02 contract ended towards the end of last year, they got a Vodafone SIM not realising the phone was locked to 02! When they put the SIM in and the phone asked for the unlatching/network unlock...

Resolved! Apple Watch Pairing

Hi,I want to buy my partner an Apple Watch on a Pay Monthly plan. However, when trying to buy it only allows me to select an option to pair with my own number which I don’t want to do. How do I purchase the new Apple Watch Series 6 on a contract with...

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