Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 121853 Views
  • 27 replies
  • 5 kudos

Resolved! Microsoft Surface Pro X Pay Monthly no internet

Hey, I've just upgraded yesterday to a Microsoft Surface Pro X with a new Nano Sim. I have followed the process to swap sim using an old iPhone. My previous device which I upgraded from was an iPad. Sim swap completed fine, and when I put the new Nan...

Text messages

Hello, I have recently received a text message from an unrecognisable number, confirming that my new phone is ready and then a day later from o2 saying that I should keep my eye out for your new sim. I have definately not ordered either! Any thoughts...

Ant658 by Level 1: Joiner
  • 234 Views
  • 4 replies
  • 0 kudos

FAULTY ACCESSORY RETURN

I UPGARDED AND WAS TALKED INTO BUYING A WIRELSS CHARGER FOR MY IPHONE. IT HAS BEEN WORKING INTERMITTENTLY NOW DOES NOT WORK ATALLHOW DO I RETRUN IT TO GET A REFUND/EXCHANGE ? THERE IS NO LIVE CHAT, O2 PHONE LINES ARE NOT ACCPETING CALLS

VIV1 by Level 1: Joiner
  • 162 Views
  • 1 replies
  • 0 kudos

Cancelling contract

Hi,I’ve just got a new contract with O2, being delivered tomorrow - does my old contract with o2 cancel automatically - if not, how do I do it please?

Lauren98 by Level 1: Joiner
  • 180 Views
  • 1 replies
  • 0 kudos

Possible scam

Just had a text message O2 we were unable to process your latest bill. In order to avoid fees, please update your payment information via: uk.bill339.comis this a scam?

Dissa01 by Level 1: Joiner
  • 214 Views
  • 2 replies
  • 0 kudos

Transfer Number

Hi,I completed a online form to transfer my number from Vodafone to O2 and it's been 4 days and so far nothing from o2. I have spent over 5 hours on numerous occasions on phone to O2 Customer Services but no answer. Please advice

Covid 19

Need to to o2 but no GURU available

Resolved! Keeping phone number whilst upgrading

I am considering upgrading onto an O2 refresh contract and was wondering if I will keep the same phone number that I currently have.

RhysH98 by Level 1: Joiner
  • 209 Views
  • 1 replies
  • 0 kudos

Resolved! O2 to O2 but with a new provider - how do I keep my number

Hi there,My handset and airtime contract have both expired with O2, I'm now just rolling on paying for airtime on a monthly basis.I've bought a new handset and signed up for a new O2 contract with Mobiles.co.uk. Will my current phone number migrate a...

em9 by Level 1: Joiner
  • 319 Views
  • 4 replies
  • 0 kudos