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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
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Bolt on

I bought a Bolt on last month and was told the unused data would carry over. It’s not showing in my allowance, and when I look at my bolt ons it tells me how much I bought, but not how much I have left. Any advice please? Thanks

fii7 by • Level 1: Joiner
  • 676 Views
  • 1 replies
  • 0 kudos

Unable to get help!

Has anyone ever managed to get any help at all from customer services? I have 2 phones on the same account but am only able to see details for one of them either online or on the app!! Just going round in circles on the website.... so frustrating!!!

Emma38 by • Level 1: Joiner
  • 473 Views
  • 2 replies
  • 0 kudos

Resolved! Sending imessage

Hi guys, just started using my new o2 account, sent two videos via iMessage, and have been charged £1.08pdo these messages not count against my 100gb allowance, if not, then what does, I should add that this was not made clear at the outset so I’m a ...

curlyboy by • Level 1: Joiner
  • 1687 Views
  • 3 replies
  • 0 kudos

Resolved! Employee discount

Having an issue registering for O2 open. It will only accept the Nhs.net password which is, in the process of being obsolete for NHS Scotland staff. It will not allow me to enter another Nhs email address

Employee by • Level 1: Joiner
  • 449 Views
  • 1 replies
  • 0 kudos

No network

I have just got a new phone and put my sim inside, it isn’t registering it and not giving me any service. The phone is unlocked to all networks and the SIM card fits in the slot of the tray

Molly5 by • Level 1: Joiner
  • 1539 Views
  • 5 replies
  • 0 kudos

Resolved! No service

I have just got a new phone and put my sim inside, it isn’t registering it and not giving me any service. The phone is unlocked to all networks and the SIM card fits in the slot of the tray

Molly5 by • Level 1: Joiner
  • 1015 Views
  • 3 replies
  • 0 kudos

Resolved! o2 Travel Inclusive Zone

So my current contract has the bolt on o2 Travel Inclusive Zone (which has 120 minutes and 120 texts, and data) at no extra cost, but am looking at upgrading my contract would this bolt on continue? I have noticed this bolt on isn't advertised anymor...

ddavies89 by • Level 1: Joiner
  • 1260 Views
  • 1 replies
  • 0 kudos

Resolved! eSIM Issue - URGENT!!!

Can anyone from O2 help me with an issue I am currently having please. I have received the iPhone 12 Pro Max today and I am unable to add my eSIM on as a cellular plan. I get the following error message.... Cellular Plan Cannont Be AddedThis code is ...

Transfer old number from giffgaff to o2

I have an active sim from o2 showing a new number I have filled in the form with PAC number and carried out a sim swap but my old number is not in use it showing on my account

Dola by • Level 1: Joiner
  • 3791 Views
  • 2 replies
  • 0 kudos
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