I’d like to speak or at least live chat to someone

[Julia5]

Hi I’m julia and I wondered were all the operatives are if you want to discuss/sort out upgrading ? Surely they work from home ?

[Cleoriff]

Hi @Julia5 

There are less CS agents due to Covid but you can speak to them if you follow the advice in this guide Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[Iza]

Hi. I want stop auto top-up

[Cleoriff]

Hi @Iza 

Can I stop my auto top-up?

Yes. To stop your auto top-up and delete your details go to www.o2.co.uk/myo2. Then go to auto top-up and you can then cancel your auto top-up and details.

https://autotopup.o2.co.uk/o2uk/FAQ.aspx 

[Iza]

Sorry, but I dont see where is . I dont have this option

[Cleoriff]

@Iza 

Then you need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 4445, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.