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I am trying to upgrade but it needs number verification but my previous phone was stolen

jd2328
Level 1: Joiner
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‎22-01-2024 20:06

‎22-01-2024 20:06

I am trying to upgrade my phone from sim only contract to pay monthly but the only way I can proceed is a one time code sent to my current mobile. Unfortunately, my phone was stolen last week so I don't have access to it. Would someone be able to help? I just need a new phone asap

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MI5
Level 94: Supreme
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‎22-01-2024 20:14

‎22-01-2024 20:14

@jd2328 

If you report the loss o2 will send a new sim to use Guide: Lost or Stolen O2 Device? - How to Report it 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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