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Level 1: Joiner
Posts: 3
Registered: ‎24-07-2020

I am%20unable%20to%20get%20the%20OTP%20sent%20from%20aqua%20card%20to%20my%20mobile

I have been unable to receive the OTP code from aqua and I have checked they have the right number for me? I used to get them fine but all of a sudden I don’t.
Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: I am%20unable%20to%20get%20the%20OTP%20sent%20from%20aqua%20card%20to%20my%20mobile


A spend cap can also prevent incoming texts from short code numbers even though they are free to receive.

If you have a zero spend cap, change it to £5.00

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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