on 24-07-2020 10:41
on 24-07-2020 11:04
A spend cap can also prevent incoming texts from short code numbers even though they are free to receive.
If you have a zero spend cap, change it to £5.00
Guide: Coronavirus Community Help and Support
Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.