Huge bill

[Phoebe87]

I've been charged for calls that were supposed to be capped also extra charges when I'm not able to use my phone??

[Phoebe87]

I have been cut off because I can't pay huge bill. Usually its £22 a month but 02 took it out early which left me overdrawn and having to pay bank charges so I went into arrears with phone bill. Now I have to pay £76 for a phone that I haven't even been able to use

[jonsie · Accepted solution]

Hi @Phoebe87 

You need to call customer service and ask to speak to the Payment Management team. Either borrow someone's phone or use a landline.

Guide: How to find help & contact O2 

Query the extra charges with customer service too.

[MI5]

@Phoebe87 

Check this help for what's included in your allowances to avoid any further huge bills https://community.o2.co.uk/t5/How-to-Guides/Your-Allowances-what-is-and-isn-t-included/ba-p/1237745