How to stop premium text

[Jessie17]

How do I stop premium text message coming through to my phone and getting charge for them?

[Cleoriff · Accepted solution]

@Jessie17 

Have a look at this guide

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

https://www.o2.co.uk/help/account-and-billing/premium-service-checker 

Call customer services and ask them to place a Premium bar on your account.

Guide: Coronavirus Community Help and Support 

[Payforit_Sucks]

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@Jessie17 wrote:

How do I stop premium text message coming through to my phone and getting charge for them?

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Take a look at this faq which explains how to stop these charges and to go about getting a refund.

To prevent being caught out again by scam 3rd party charges you need to ask for a "charge to mobile" bar (not a premium rate bar - this doesn't prevent these charges, but is useful and will protect you from accidentally sending premium rate texts).

All consumers should ask for a "charge to mobile" bar. O2 are not an FCA regulated payment processor and aren't required to help when you have a problem. Always use credit/debit card, Paypal or any other regulated payment method to pay for services. That way you can get help when you receive unexpected charges.

[Kc21]

I have noticed  on my bill charges for receving sms text messages on my daughters phone.  How do I stop these? 

[pgn]

If you read up this thread a short way, you will find @Cleoriff's post which contains best advice for this situation:

Have a look at this guide

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

https://www.o2.co.uk/help/account-and-billing/premium-service-checker 

Call customer services and ask them to place a Premium bar on your account.

Guide: Coronavirus Community Help and Support