on 25-04-2020 11:46
Hi
I think I'm being a bit dim, but I'm getting really bogged down on the O2 website. I'm wanting to get a SIM only pay monthly contract for my son. He is currently on his Dad's family plan via Tesco Mobile. I would like the new SIM to retain my son's original number and then set up a Family Plan on my O2 account. I have found the SIM contract I want to get him, but when I go to basket it asks if I want to retain my number or have a new one. It seems to be assuming its for my phone. How do I confidently order the SIM card for my son without it effecting the SIM for my phone?
I can't phone O2 because they're only dealing with lost/stolen phones and the online chat isn't connecting. Any help would be greatfully appreciated as I am totally confused over something that should be so simple. Thank you.
Solved! Go to Solution.
on 25-04-2020 11:48
It's because you are logged into your account.
You'll need to create a new account first.
on 25-04-2020 11:48
It's because you are logged into your account.
You'll need to create a new account first.
on 25-04-2020 11:51
on 25-04-2020 11:51
Thank you for your very quick reply.
So do I create an account in his name, buy him a SIM and then once it's up and running move it to a family plan under my account? Also when I order it can I put his number on it?
on 25-04-2020 11:52
on 25-04-2020 11:52
Yes, that will work.
https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
on 25-04-2020 11:55
on 25-04-2020 11:55
Brillian. Thank you.
on 25-04-2020 11:57
on 25-04-2020 11:57