How to claim free Samsung Galaxy Buds Pro2 with Galaxy S23

[AlexB1989]

Hi I am wondering if someone could help.

I went into a branch today and upgraded to the Samsung Galaxy S23 with there being a promotion for the free galaxy ear buds pro2 however the person serving told me to go to the Samsung website to claim however I can't find a claim option online? 

Thank you in advance 😊

[01karl]

I'm still waiting for a coad after 32 days

[Oxonian]

@01karl 

I've set out above how to lodge a complaint about this, although I would suggest that you delay for the moment ; a wait of 32 days doesn't sound out of the ordinary, and your complaint will carry more weight if you have been waiting for longer. 

[ComicBookLuke]

Same here, I've tried the online chat, making a complaint and I've tried to ring them (although I didn't actually get to speak to someone as the wait time was over 30 minuites)

Over 60 days later and still no code.

[gmarkj]

See the help in the guide Guide: Gift with Purchase  @ComicBookLuke - specifically the bit about contacting the Social Media team if you have not had a code.

[Oxonian]

@ComicBookLuke

If the social Media team as suggested by @gmarkj do not sort this out and you have already made a complaint, try Resolver :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

They are know to facilitate satisfactory outcomes. 

However, please give the Social Media team the opportunity to resolve it first.  

[ComicBookLuke]

Typically, the offer I had for mine isn't on here. I just want to speak to an actual human being about it!!!

[pgn]

The guide notes:

Social Media means using Twitter or Facebook or Instagram to communicate with the O2 Social Media Team. Link just below has the codes for each platform for O2, @ComicBookLuke. Good luck.

[ComicBookLuke]

I'm on the phone to them now. This may still happen!!!! 

[Oxonian]

@ComicBookLuke 

What was the outcome ? 

[ComicBookLuke]

Nothing. Nada. Zip.

I'm massively disappointed about the whole thing to be honest. I've always been with O2, but it's made me feel like they're generally not bothered about customer care, just shifting units any way they can.