How to change my 02 account user name

[Maybird]

I have a difficulty in logging in to look at my account because my user name is one that 02 created for me when they automatically signed me up to the website with My 02 when I took out the mobile contract. It is a 02 email address but I can't use it and it will not accept my usual email address. When I was have problems logging in it kept saying it had sent a code to the 02 address when I cannot access it so I want to change the user name any ideas how I can do it

[Anonymous · Accepted solution]

@Maybird You should be able to change in manage your details or call customer service for help

https://www.o2.co.uk/contactus

[b4u2]

community username or account username?
if it is for the o2 community then you'll need to contact a community support manager or cusotmer services.

[Anonymous]

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@b4u2 wrote:
community username or account username?
if it is for the o2 community then you'll need to contact a community support manager or cusotmer services.

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It says it in the thread title 

[MI5]

@Maybird 

The only way you will do this is to call customer services and once you pass the security checked, they will change it for you. 

[Bambino]

@Maybird O2 email addresses have been gone for a long time now. You'll need to speak to customer service to get your details changed.

[EmilieT]

Hi @Maybird, how are you getting on with your username? Did the suggestions above help?