How long should it take for an order to appear on My O2?

[Anonymous]

I placed an order on 15 August and chose to collect it from my local store. I paid for it online using my debit card.

The order number (ms-xxxxxxxxx) appeared on the website, I made a note of it.

No email has been sent to confirm the order and no text message has been received.

Four days later, the order still isn't appearing on my orders:

Recent orders

You haven't ordered anything in the last 31 days.

View previous orders

How long does it usually take to be acknowledged by the website?

[jonsie]

Ok agreed 

[Cleoriff]

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@jonsie wrote:

Ok agreed 

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Thank god for that....

[MI5]

I agree though - There is a worrying amount of regurgitated info being posted just lately......
Just because it's worded slightly differently, doesn't make it unique !

[Cleoriff]

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@MI5 wrote:
I agree though - There is a worrying amount of regurgitated info being posted just lately......
Just because it's worded slightly differently, doesn't make it unique !

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[Anonymous]

I now have the new phone.

The order number is still not appearing on My 02.

It turns out that when I bought the phone, it was assigned a new sim card/telephone number. Now there are two phone numbers on my o2 account - the one I use, the one that came with the new phone.

The order number is appearing under the new sim card's phone number, not the one I intend to use.

Hopefully, O2'll be able to update the order and link it to the telephone number I use. It's not a major problem (at all) but I'd rather have it connected to the number I use than a random number that came with the phone.

[MI5]

You didn't upgrade - you took a new contract.
You need to call CS on 202 and transfer the number to the new account which will close the old one. Otherwise you will be paying for two contracts.