Still paying for texts

[Anonymous]

Just set up new phone on big talker tariff. Should have 3000 free texts after topping up but am still paying for them. Any clues what to do?

[MI5]

O2 to O2 texts only tho.

[Anonymous]

Full details of the Big Talker charges here

[jonsie]

We're the texts to o2 numbers? If yes you need to contact customer service.

[MI5 · Accepted solution]

The big bundle tariff might suit you better as you get 1000 any network texts, but you don't keep your £10 top up.
You'll have to work out which is cheaper for you.

[Anonymous]

Cheers, wondered if it was that.

[MI5]

Glad you're sorted but you are supposed to mark the answer that solved the problem, not your own, lol.
It helps others searching for the same problem
Welcome to the forum

[jonsie]

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@MI5 wrote:
Glad you're sorted but you are supposed to mark the answer that solved the problem, not your own, lol.
It helps others searching for the same problem
Welcome to the forum

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It would definitely help others and please take the advice to change to a tariff that suits you better. 

• Text 10BUNDLE (for the £10 tariff), 15BUNDLE (for the £15 tariff), 20BUNDLE (for the £20 tariff) or 25BUNDLE (for the £25 tariff) free to 21300
• Call 2202 free from your mobile
• Visit My O2

[viridis]

Did you just "give yourself one"
Oo-er

[jonsie]

One does what one musts...