on 19-08-2015 10:13
on 19-08-2015 10:13
I placed an order on 15 August and chose to collect it from my local store. I paid for it online using my debit card.
The order number (ms-xxxxxxxxx) appeared on the website, I made a note of it.
No email has been sent to confirm the order and no text message has been received.
Four days later, the order still isn't appearing on my orders:
Recent orders
You haven't ordered anything in the last 31 days.
View previous orders
How long does it usually take to be acknowledged by the website?
on 19-08-2015 16:02
on 19-08-2015 16:02
on 19-08-2015 18:41
on 19-08-2015 18:41
on 19-08-2015 18:45
on 19-08-2015 18:45
on 19-08-2015 19:02
on 19-08-2015 19:02
on 21-08-2015 19:31
on 21-08-2015 19:31
I now have the new phone.
The order number is still not appearing on My 02.
It turns out that when I bought the phone, it was assigned a new sim card/telephone number. Now there are two phone numbers on my o2 account - the one I use, the one that came with the new phone.
The order number is appearing under the new sim card's phone number, not the one I intend to use.
Hopefully, O2'll be able to update the order and link it to the telephone number I use. It's not a major problem (at all) but I'd rather have it connected to the number I use than a random number that came with the phone.
on 21-08-2015 19:49
on 21-08-2015 19:49