How do you get a fraud update

[MrUrdd]

My account was hacked in August. One direct debit was taken and a new phone was sent to my house, which the fraudsters twice tried to collect. On reporting it, O2 were very helpful and did cancel all future direct debits. But 4 months on I still have had no update or the promised refund. Nor have they asked for their new phone back. When I call O2, I ether get told I'll hear very soon or that they have no record of any fraud. Meanwhile, I'm £50 down but do have a brand new unopened £1000 phone. How do I get this resolved?

[MI5 · Accepted solution]

@MrUrdd 

You wait for fraud to close your case.

Nothing else can be done unfortunately once it's with fraud.