Solved: How do I prevent bolt on purchases?

Anonymous · ‎23-01-2017

Hi,

I have just upgraded my son's phone and contract, having previously had a two year 2gb data contract without any problems. He now has a 5gb contract and imagine my shock when I received the first bill only to discover he has purchased an additional £40 worth of data, needless to say the phone has been confiscated!

I've searched help and found out that I cannot cap the data but is there a way of preventing the purchase of bolt-ons?

MI5 · ‎23-01-2017

Ask CS to put a block on any tarrif changes or charges to mobile then change the password to your MyO2 for good measure.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Anonymous · ‎23-01-2017

Not unless you take away the card you use to pay the bill or change the card details in your myo2

MI5 · ‎23-01-2017

Ask CS to put a block on any tarrif changes or charges to mobile then change the password to your MyO2 for good measure.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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